Shipping Policy
Hiu Dan Limited ships shoes to destinations served by available carriers. Orders are processed after payment authorization and verification. Processing occurs on business days. The seller does not dispatch orders on public holidays. Shipping availability depends on the destination address provided at checkout. The seller is not responsible for delays caused by carriers, customs authorities, weather, or incorrect address information.
Order Processing and Delivery
Once payment is authorized, the order enters processing. The seller may contact the customer if additional verification is required. Address changes are not guaranteed after order placement. The customer must provide a complete and accurate delivery address. Delivery timelines are determined by the carrier and destination. The seller does not guarantee a specific delivery date. Standard delivery occurs according to the carrier's schedule after dispatch. Tracking information is provided when available. The customer must monitor tracking and contact the carrier for delivery updates.
Shipping Costs and Taxes
Shipping costs are displayed at checkout before payment. The customer bears all shipping costs unless the seller states otherwise in writing. Duties, taxes, and customs fees are the customer's responsibility. The seller does not reimburse duties, taxes, or customs fees. Shipping costs are non-refundable.
Returns Policy
The seller offers a strict 14-day no-reason refund policy. The customer may request a return within exactly 14 calendar days after delivery. No reason is required for the return request. The customer must submit the return request through the seller's designated return channel. The seller may require proof of purchase and delivery confirmation. The return must meet the Return Conditions stated in this document.
Return Conditions
Items must be unused, unworn, and in original packaging. All original tags must be attached. Shoes must be returned in a condition suitable for resale. Items that are used, altered, damaged after delivery, or missing original packaging are not eligible for a refund. The seller inspects all returned items. The seller may deny a refund if the returned item does not meet the Return Conditions. The seller's inspection decision is final.
Non-Returnable and Conditional Items
Items that do not meet the Return Conditions are non-returnable. The seller does not accept returns for items that have been worn outdoors, cleaned, modified, or damaged by the customer. The seller does not accept returns for items missing original packaging or original tags. Any item returned without prior approval may be refused or returned to the customer at the customer's expense.
Return Shipping Costs
The buyer completely bears the return shipping costs. The seller does not provide prepaid return labels unless the seller states otherwise in writing. The customer must pay all shipping charges for the return. The customer bears all risk of loss or damage during return transit. The seller recommends using a trackable and insured shipping method. The seller is not responsible for returned items lost or damaged in transit.
Return Process
Step 1: Contact the seller within exactly 14 calendar days after delivery to request a return authorization. Step 2: Provide the order number, proof of purchase, and reason for return if the customer chooses to provide one. Step 3: Wait for the seller's return authorization and return instructions. Step 4: Pack the item securely in original packaging with all original tags attached. Step 5: Ship the item to the return address provided by the seller. Step 6: Provide the seller with the tracking number and carrier information. Step 7: Wait for the seller to receive and inspect the returned item. Step 8: Receive the refund decision and refund processing confirmation.
Return Address and Contact Details
The recipient must be Hiu Dan Limited, the contact phone is +852 5288 8859, and the specific return address is 8/F, Tai Nam Commercial Building, 180 Tai Nam Street, Sham Shui Po. The customer must write the order number on the outside of the return package. The customer must not send returns to any other address. The seller is not responsible for returns sent to an incorrect address.
Refund Processing Times
Refund arrival time is at least 14 days. The seller processes refunds after receiving and inspecting the returned item. The seller may take additional time to verify the return. Approved refunds are issued to the original payment method. The customer must allow at least 14 days for the refund to arrive after approval. The seller does not issue cash refunds. The seller does not issue refunds to a different payment method.
PayPal Refunds
PayPal refunds take at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds. The seller follows applicable local laws. The customer must allow the full legal period for PayPal refunds in the customer's region. The seller is not responsible for delays caused by PayPal or the customer's financial institution.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. The customer must provide photographs of the damaged or defective item. The customer must provide the order number and delivery confirmation. The seller will review the claim and provide instructions. The seller may require the item to be returned. Claims submitted after exactly 7 days of receipt are not eligible for review.
Exchanges
The seller does not guarantee exchanges. The customer may request an exchange within exactly 14 calendar days after delivery. The seller approves exchanges only if the requested item is available. The customer bears all shipping costs for an exchange. The seller may treat an exchange as a return and new purchase. The seller's return and refund policies apply to exchanges.
Contact Information
For shipping and returns questions, contact Hiu Dan Limited at [email protected]. The contact phone is +852 5288 8859. The business address is 8/F, Tai Nam Commercial Building, 180 Tai Nam Street, Sham Shui Po. The website is sandalsyrkf.com. The customer must use the designated return channel for all return requests.